Subject: 
Erratic gas gauge and Knocking noise


Thu, 24 Mar 2005 16:55:48 -0600
Date:    





I own a 2002 Ford Explorer  that was my first mistake.  When I drove it 
off the lot I thought I was getting a reliable vehicle  second mistake.  
 A couple of months later  I had to take it in for repairs because there 
was a faint knocking noise.  When I drove it in to Tomball Ford here in 
Texas they told me that they could not hear anything. That I was hearing 
things.  I looked at him puzzled and told him whatever I have to get to 
work.  Years past and the noise just gets louder loud. Well last year my 
gas gauge was not working correctly. Helfman ford.  While I was there I  
told the Ford Associate to get in the truck and listen. He heard the 
knocking noise. So I was not hearing things.  He called the manager over 
the mechanics and he listen to it he could not figure out what was 
wrong. He told me to IGNORE IT ..  That blew my mind.  However they 
where going to keep the truck to repair the gas gauge.  They put me in a 
Hyundai that drove better then my truck and I thought they Hyundai was a 
bad car.  Two days later they contacted me to come get the truck.  The 
Ford associate told me that they could not duplicate the knocking noise 
and more than likely it would not be covered under my warranty because 
it might not be mechanical.   I could not believe what i was hearing.  
When I got in the truck they had put the air-condition full blast and 
the  radio loud the associate had the nerve to tell me.." See you cannot 
hear it" When I turned the radio down and put the AC to it normal 
setting it started knocking.. The associate no where to be found.

Six months past and the gauge did the same thing. This time I was told 
by FORD that they where not going to fix it that I need to gauge it. 
That the reason that my gauge is not working is because I put cheap gas. 
  I told them that  the only gas that I put in this truck is Chevron and 
I do not consider it to be cheap. I have receipts and records that no 
other gas has been in that tank.  Ford did not care nor believed me.. I 
decided to contact the corporate office.  They where no help. They told 
me that they did not take the word of the consumer but only of the 
dealership because I was not a mechanic.  I did not need to be a 
mechanic to know that they gauge is broke. They told me that gauging it 
was not a bad solution and they would not fix it because they did not 
think it was a hazard. My response was "Is that the same thing that Ford 
said when the cruse control went out in all the  1999-2002  Expeditions 
and F-150". They rep was very quite and came back with they did not know 
what i was talking about. 

In conclusion,  Ford does not care about there consumer only the 
dealerships.  I reported them to the BBB and they still have not 
responded.  They are a Joke and this will be my last ford that I will 
ever own.  I really wish that it would catch on fire like all the other 
trucks so that I can have the pleasure of telling them I TOLD YOU SO!!!!