Subject: 
FORD MOTOR COMPANY WOULD NOT ANSWER MY QUESTIONS


Fri, 27 Jul 2007 06:15:22 -0700
Date:    




Charles sent me a number of emails regarding a fraud he's uncovered in 
the way FMC is doing repairs on the intake manifolds on older model
Fords.

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Email #1:
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Ford Motor Company is using fraudulent and deceptive
methods for making repairs on heater pipe/tube found on
cars with the V-8 281 4.6L engines since 1992. Labor
charges are based on the removal of INTAKE MANIFOLD.
Pipe/tube is then installed by using method that takes
approx. 2/3 less time. (intake manifold is not removed)
This scam is being used in service departments and
repair shops all over the country. I believe a Class Action
suit should include all parties who has used this type of
FRAUD.

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Email #2:
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Manistee Justice Court
Case # CC 2007081822SC
Arizona Automobile Association (Defendant)
AAA Auto Repair 7422 W Thunderbird Peoria Az.

May 1 2007 Complaint I am suing the AAA Auto Repair for their failure 
to properly service the 1994 Mercury and return it to me in the condition
that met all the terms and conditions of the service agreement 
(Invoice # 0000751).

BACKGROUND:

I have a complaint in writing with AAA Auto Repair that started on 1-3-07.
Have met and discussed it with Gary, (Ser. Mgr.) and Lorenzo Foster (Ser. Advisor).
Have letter from Randy Nowell, (Bus. Mgr.) who ignored my request.
My complaint is that a part (Radiator) was installed that was not needed. I was 
charged for a service that was not performed. (Install intake manifold gaskets) 
I can prove this service was never done.
Any owner of a Ford product can fall victim to this scam that I encountered at 
AAA Auto Repair, Peoria, AZ. We are led to believe, (owners of Ford products 
with the V-8 281 4.6 L Engine) that the intake manifold must be removed to install 
heater pipe on this engine. The manifold is NOT removed as WAS this case on 
my daughter’s car, a 1994 Mercury Grand Marquis. They disguise this by showing 
on invoice as "Replace intake manifold gaskets".
Heater pipe is listed under parts. Invoice shows no labor charge to install. This pipe 
not visible to owners, so they do not know if it needs replaced. This scam is probably 
being used in service departments and repair shops all over the country. The 
removed pipe was replaced September 2005 at Thunderbird Automotive in 
Phoenix, AZ.
Gary Bons, Lorenzo Foster, Joe W. did conspire and used fraudulent and deceptive 
methods to make repairs on the 1994 Mercury as I have stated above.

CONCLUSION:

I am asking this court to hold the AAA Auto Repair liable for willful failure to perform in 
an honest manner and charging me for services and parts not needed and enter a 
judgment against them.

Therefore, I am asking for a judgment against AAA Auto Repair for the sum of 950.85 
as well as the document preparation costs to file this complaint, as well as the court 
costs and fees, necessary to bring this matter before the court.

A fair settlement from AAA Auto Repair. I would agree to receive all labor charges 
and price of the intake manifold gaskets not used. AAA Auto Repair would keep profit 
made on parts.

Being under oath, I affirm I am one of the parties in this action. I have read the 
attached pleading and find that the statements are true to the best of my knowledge 
and belief.

Dated this 30th day of April 2007.

By: _Charles xxxxxxxxx___________________________

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Email #3:
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Brief History:

I make no claims to legal expertise. I am not a Lawyer. Any suggestions I give should 
not be construed as legitimate legal advice.

Having worked over 60 years in automotive and related industries I have serviced 
and made repairs on all makes and models of autos, trucks, farm tractors, small 
engines, industrial equipment and worked as machinist, tool & die maker. Held 
management position at Chrysler Corporation and other smaller companies in West 
Virginia and Ohio before moving to Arizona. In Arizona held management position 
at Goodyear Aerospace and other leadership positions in Arizona companies since 
1966.

Performed maintenance on family vehicles until failing health caused me to seek 
other sources five years ago. I am 78 years old and credible and knowledgeable 
in service repair, manufacturing and understanding of the automotive industry.

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Email #4:
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Removal and installation of HEATER PIPE on V8-281 4.6L engine. ( INTAKE 
MANIFOLD ON CAR)

( Removing pipe from rear of ENGINE)

Remove clamp and hose from pipe at rear of engine,
Remove (2) bolts holding pipe to intake manifold. (rear)
Using Hose Clamp Pliers ( Snap-on HCP28 or eqiv.) reach thru opening behind 
Alternator and spark plug wires.

To remove clamp from pump inlet,
Twist and turn pipe ( pipe is formed to clear other engine parts) to remove.
Hose and clamp on intake may have to be moved out of way to clear pipe.
Reverse procedure to install new pipe.

Charles 

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Email #5:
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February 15, 2007

Ford Motor Company
16800 Executive Plaza Drive
Customer Relations Center
P.O. Box 6248
Dearborn, MI 48126

RE: R & R Heater Pipe V-8 281 4.6 L Engine (Under Intake Manifold)

Dear Sirs:

I bring this to your attention as any owner of a Ford product can fall victim to this 
scam that I encountered at AAA Auto Repair, Peoria, AZ. We are led to believe, 
(owners of Ford products with the V-8 281 4.6 L Engine) that the intake manifold 
must be removed to install heater pipe on this engine. The manifold is NOT 
removed as WAS this case on my daughter’s car, a 1994 Mercury Grand Marquis. 
They disguise this by showing on invoice as “Replace intake manifold gaskets”.

Heater pipe is listed under parts. Invoice shows no labor charge to install. This 
pipe not visible to owners, so they do not know if it needs replaced. This scam 
is probably being used in service departments and repair shops all over the 
country. I am sure you will investigate this matter promptly and thoroughly.

Was there ever a Technical Service Bulletin (TSB) put out to cover heater pipe 
R & R?

Repair manuals updated to cover Heater Pipe R & R?

I have documents/statements that I will make available to any/all persons or 
groups and other parties interested in bringing about and exposing any auto repair 
for using fraudulent and deceptive methods as stated above. The car is available 
to be viewed by all parties.

Charles xxxxxxx 

Enclosures (3)

CC:

Arizona Attorney General
Better Business Bureau, Arizona