Subject: 
2000 Expedition Moonroof


Fri, 30 Sep 2005 14:19:28 -0700
Date:    





Earlier this year, I opened the moonroof of my 2000 Expedition EB (61K 
miles) and it refused to close. Took the car to Ford of Dublin in 
Dublin, CA and have been told the following:

1. the switch and the motor are both bad. My response: highly improbable 
that both went bad simultaneously. Keep trying
2. Next diagnosis is the switch is ok but the motor is bad. Cost to 
repair: $1500. I tell them no thanks, just pull the window closed and 
disconnect. How much for that? $1200 because the headliner must be 
removed.  But how was the motor diagnosed as bad if the headliner were 
not removed?
3. After 2 days of hearing nothing from Ford I call them to find out 
what is going on. They can't get the window closed. Reason: track is 
bent. That must be the problem then right? No can do, track comes with 
the motor so everything must be replaced. My response: you were going to 
sell me a motor without a track, but you cannot sell a track without the 
motor. How is that possible?
4. New answer from Ford, when the motor seized it must have bent the 
track. Happens all the time. Cost to repair now is $2200. And the window 
is wedged in the track so that it cannot be moved so I have no other 
option but to have it replaced, or I can continue to drive it around 
with the top open.


So I will have to spend $2200 to repair a car worth maybe $10K. So one 
of 2 things must be true: Either (1) I have been royally shafted by a 
completely dishonest car dealer or (2) the Expedition moonroof design is 
an engineering blunder of absolute galactic proportions. No easy access 
to the motor, no manual override. I have a feeling it is a combination 
of the two. Regardless Ford has had my truck now for 6 working days (and 
a weekend) and it is still not ready. They need 2 more days.  I will 
never, ever buy another Ford.

C J