Thu, 30 Sep 2004 16:05:03 EDT
I purchased a brand new ford fiesta zetec in May 2003. Every since day one
the car has been absolute nightmare and death trap.
Air Conditioning - The car was only one month old when the car first had to
go back to the dealer, water from the air-conditioning unit was leaking into
the footwells and the windscreen kept freezing whilst we were driving it. The
car was took in a total of three time spending over one in repair for the
same fault. Not bad to say it was only four months old and it had already
spent one month in repair. This wasn't the only problem though the attitude we
received from the service centre was also appalling, they told us that 'they
were reluctant to take the dashboard to get to the air conditioning unit as it
causes more problems" which is why it went back three times and which is why
it had spent one month in repair. After numerous phones to them they
finally agreed to replace the air-conditioning.
The next fault that occurred next is the most serious and most distressing.
We were driving the car and everything failed at once (including brakes and
steering) whilst we were still in motion. Lucky for us we had just pulled
onto a fairly quiet street when it happened and just had to wait for the car to
come to a standstill on its own, in the end partly mounting a kerb. Also
lucky for us no other roadusers or pedestrians were nearby as we had no means
of stopping. We phoned the dealership back in very shocked state and they
told us that we would have to get the car to them but not to drive it over 20
miles an hour as the fault was an EAC Fail. What kind a way is that to treat
your customers when they have just risked their own life's and others because
of a fault on their car. When the car was taken back in we stressed that this
fault was unexceptable and it was quiet worrying Ford assured us that it
would not happen again. But only one month ago the fault happened again this
time we narrowly missed another car and ended up on the wrong side of the road
as we had just turned a corner when it failed and could not steer it back.
Before the second EAC the car had been in repair for a further two problems
which were not serious but neither the less disappointing. To sum it up my
car is 16 months old but has spent over 3 of these months in repair.
Having no more trust and having lost all faith in the car I have been in
contact with Ford Customer Service, Ford Credit and the Dealer themselves. I
have also expressed that I no longer wish to drive the car as I think it is a
danger not only to me but to other, i have also started legal proceedings as
none of the above have been of any use.
In the time we have been told 'don't you think we have wasted enough time on
your car," "what is all the fuss about the parts are guaranteed" and been
told that they will take us out of our current car if we pay them a lump sum
and more on our monthly payments. Because in there eyes they have once again
fixed the car and they don't think it will do it again. What a great way to
treat you customers. They are not interested in the way we have been treated
or the stress we have been put through or seem to understand that we have
been left with a car we no longer want to drive. They have also shown no
consideration to the fact we have risked our life twice and are not prepared to do
it a third time.
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