To whom it may concern:

I'm writing to complain about the quality of one of  your products, namely 
the 1987 Ford Escort GT.  The English language is incapable of describing 
my utter disgust at the gall your design engineers, your production 
technicians, your marketers, and your salesmen have exercised in 
building and selling such an unmitigated piece of crap.  My car has been 
recalled numerous times for things as stupid as ill-attached seats and 
poorly designed fuel line couplings, to name only a couple, both 
frighteningly dangerous and tragically preventable conditions resulting 
from a company whose priorities are obviously skewed.  It's clear to me 
that quality is not "Job #1" at Ford.  The message I've divined, and been 
careful to pass on to as many people as I possibly can, is that "Job #1" at 
Ford is to take as much of the customer's money as is legally possible.  Job 
#2 is to treat the customers as though Ford did them a massive favor by 
taking their money.

As I'm writing this, my car is, once again, in the shop for a recall.  I'm 
missing yet another day of work so that Ford can correct an EGR valve.  
This would seem to be a minor thing, but it will take all day to fix, and I 
must have this corrected and obtain a certificate to that effect to renew 
my car's registration.  Once again I'm faced with paying the penalty for 
my choice of automobile.  Although I explained to the serviceman, one 
Louis Lousotti (sp?) that it was very important that I get to work and that 
I was missing work as a result of a defective part, he dismissed me 
completely with the argument, If we gave everyone a loaner, we'd have to
give out hundreds of cars.  I'm sure that's an exaggeration, since I highly 
doubt that Sunnyvale Ford services over a hundred cars a day, but his 
point is  well taken.  Even the servicemen realize the staggering number 
of repairs made, not on worn, misused, or damaged vehicles, but on 
simply defective parts.

Do I expect this letter to make a difference?  Given the attitude presented 
to me on my numerous dealings with Ford and it's representatives, which 
I do not have the time to go into in detail, absolutely not.  I'm venting.  
I've had enough and I simply had to say something about it.  I will never 
buy a Ford again as long as I live, and I will encourage everyone I come 
across to do the same, citing my history with Ford as proof that Ford knows 
nothing of quality or customer support.


Sincerely,

Todd Grigsby