Subject: 1993 Crown Victoria
Date:    Wed, 18 Jun 1997 10:16:52 -0400

I too will never buy another Ford (found on road dead) vehicle.  We
purchased our new 1993 Crown because we believed the hype that Ford had
changed and now offers complete satisfaction.  Our "dream" car has been
one nightmare after the other.  Out of all our service records, 90% of
them were second and third trips to the service departments for the same
problem that were supposed to be fixed when I first took the car in. 
Currently, we are driving one of the top of the line Ford vehicles
needing its third torque converter.  Our second torque came as a result
of a recall.  Because our warranty expired after three years, they will
not make good the torque replacement even though I did take the car back
six months ago complaining about the torque being bad.  They swore up
and down that they could not find anything wrong.  I told them that the
warranty would go out if the problem was not corrected.  The service
advisor told me not to worry, if the problem was with the torque then
the problem would be corrected because it was documented on the service
record that I brought it in for torque problems.  Guess what, the torque
is going out, I took it back after a few months, they said the torque is
bad and that the warranty is no longer good.  I spit all the way home. 
They want $700.00 to fix what I feel is faulty products.  Why would a
torque converter go out three times on a new car unless the transmission
has something wrong with it or each replacement part is defective.  If
someone can recommend a method of complaints or action to take, I would
certainly appreciate it.  I am sure I could qualify under the "lemon
law" if I knew how to proceed.  Think I am going to buy foreign next
time.

Please help!