Subject:  PLEASE HELP ME!
Date:     7/23/2004

Sirs,
I am hoping you can help me, or refer me to someone who can.
March 2004 was when my last Ford lease payment was due on my 2002 Ranger. I had 
recieved statement that I needed to contact a dealer. I contacted Astoria Ford,
whom I originally leased the vehicle through because I liked the salesman and 
owner. I had just moved from there and did not know anyone in Eugene. Miles at 
Astoria Ford said that my last lease payment would be included in the buyout and 
he said he was getting the paperwork to me to purchase my truck. For a month we 
waited for the paperwork, Miles had sent wrong papers, or wrong amounts, not 
matching his quotes. My Dad was a co-signer and in April sent Miles $1000.00 . 
Miles promised that the correct paperwork was on its way through the post office 
same day mail. I had been getting paperwork from loan companies saying they did 
NOT accept my loan. I told Miles that I was concerned that this was taking so 
long, and that I would not get a loan, and that Ford leasing was hounding me, He 
PROMISED that Astoria Ford would be
  able to get me the car loan, and that the lease would be paid off in the pay 
out!.We wated for weeks untill I finally emailed him stating we had not recieved 
the paperwork. Meanwhile the leasing department from Ford had been calling very 
angrilly about the last payment. I would refer them to Miles at Astoria Ford 
saying that My father had made $1000.00 payment and that we were in the process 
of purchasing the vehicle. I contacted Miles again saying the the leasing 
department was harassing me and that we had not gotten the paperwpork promised. 
Miles apologized and said he was busy and had forgotten them. I finally got the 
papers April 29th, signed them and sent them to my Father to sign and send. 
Which he did. He sent them off to Astoria Ford on May 3rd. I called and emailed 
Miles on Friday the 7th to see if he got the paperwork. He never contacted me 
back. He called me Monday morning asking me if we sent the paperwork. I told him 
that it was there. He said he would go and l
 ook and call me back. He never did call me. I emailed him and called several 
times. At 3 am Tuesday morning my truck was repo'ed by 2 thugs in a regular pick 
up with NO towing decals or identification. I called the police. Right now it 
stands that Ford refuses to return my truck. Astoria Ford still has my Dad's 
$1000.00 And states they are sorry for not getting my purchase paperwork in on 
time. I contacted the person in charge of Ford Auctions in Portland Oregon. I 
gave her my story, She said she would contact Astoria Ford to verify my story. 
She called me back 5 minutes later and stated that Miles at Astoria Ford says I 
am a LIAR! She sold my truck the next day. I am now being harrassed by Ford 
saying I owe $600. for what is owed after my truck was auctioned. PLease tell me 
there is something I can do . There has to be laws to protect people from such 
neglegence. I have a disabled child. Now I have NO transportation. And I had 
made 23 out of 24 payments on my vehicle, just 
 to lose it because of circumstances out of my control. Ford took my truck 
because of Ford's mistakes. In every event in my life, I ask myself, if I could 
have handled the situaltion better. This one has me stumped and flabbergasted. 
Please, if you cannot help me, can you refer me to someone who can? Thank you 
Sincerely

Valerie